Our Policy

Shipping Policy

JoRays Strandz Luxury Hair Co.

Thank you for choosing JoRays Strandz. We are committed to providing a seamless and elevated shopping experience from checkout to delivery.

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Processing Time

All orders are processed within 2–4 business days (excluding weekends and holidays).

Please note:

• Processing time is separate from shipping time

• Orders are not shipped on weekends or holidays

During high-volume periods (such as launches, promotions, or holidays), processing times may be slightly extended.


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 Shipping Time & Delivery

Once your order has been processed, shipping typically takes:

• Standard Shipping: 3–5 business days

• Express Shipping: 1–3 business days

Shipping times may vary depending on your location and carrier delays.

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 Order Tracking

Once your order has shipped, you will receive a confirmation email with your tracking number.

Please allow up to 24–48 hours for tracking updates to appear.

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Shipping Address

Please ensure that your shipping address is entered correctly at checkout.

JoRays Strandz is not responsible for:

• Incorrect or incomplete addresses

• Packages delivered to the wrong address due to customer error


If you notice an error, please contact us immediately at [your business email].

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Delayed or Lost Packages

Once your order has been shipped, JoRays Strandz is not responsible for delays caused by the shipping carrier.

If your package is:

• Delayed

• Lost

• Marked as delivered but not received

Please contact the shipping carrier directly for assistance.

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Missing or Damaged Items

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the issue

We will review and resolve your concern promptly.

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Signature Confirmation

For high-value orders, a signature may be required upon delivery to ensure safe arrival.


RETURN & REFUND POLICY

At JoRays Strandz, we take pride in providing high-quality luxury hair extensions. Due to the nature of our products, all sales are final.

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 All Sales Are Final

For hygiene and safety reasons, we do not offer refunds or exchanges once an order has been processed or shipped.

This includes:
  Bundles
  Closures
  Frontals
 Wigs
   Raw Indian Hair

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 Order Issues

If you receive:
The wrong item
 A damaged product

You must contact us within 48 hours of delivery.

Please include:
Order number
  Clear photos of the issue

Once reviewed, we will provide a resolution if the claim is valid.

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Used or Altered Products

We do not accept returns on:
 Worn hair
  Installed units
     Combed, brushed, or altered products
     Lace that has been cut or tampered with

Hair must remain in its original condition and packaging.

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Quality Commitment

Each order is carefully inspected before shipment to ensure you receive premium quality hair.